Delete your account and data

In the app

1. Open Settings and tap Delete my account.
2. If there are babies only on this device or records still syncing, Ninava asks you to sort that out first.
3. If you own a family, transfer it to someone else or delete its babies.
4. Type DELETE and confirm with the code sent to your email.
5. Once confirmed, the deletion can't be undone.

What is erased

• Your sign-in and account data.
• The families you created, your memberships in other families, transfers and invitations.
• The devices registered for notices and for the lock screen.
• Support messages and guest uploads that were waiting.

What remains

• Records you made for a baby in someone else's family stay in that baby's history, marked as from a deleted account, without your name or email.
• A receipt with no personal data, showing the deletion happened.
• Purchase records the law requires us to keep, if you subscribed.

Subscription

Deleting your account does not cancel a store subscription. Cancel it first in the iPhone Settings, under your name, Subscriptions, or in Google Play.

Without an account

In guest mode there is nothing on our servers. In Settings, Erase data on this device removes the records. Deleting the app does too.

Timing

Deletion starts as soon as you confirm and usually finishes within minutes. Provider backups expire on their own schedules. Email requests are handled within 15 days.