Support
How can we help?
The most common questions are here. If yours isn't, write to us.
Predictions
How does Ninava predict the next nap?
It uses the times you log, your baby's age and references for babies of the same age. Every sleep with an exact time becomes a star. With ten stars, the rhythm is ready and the whole day appears in the sky.
What does “ready on Friday” mean?
It's the day when, at your current pace of logging, Ninava should complete its ten stars. Only exact times count, so logging in the moment helps get there.
The prediction was wrong. Now what?
Babies change, especially when naps drop or during fussy phases. Keep logging and the prediction adjusts. And always follow your baby's cues.
Records
I forgot to log a nap. Can I add it later?
Yes. Tap Log and choose Past sleep. Set the start and end on the wheel. If you don't remember the exact time, mark it approximate.
How do I fix or delete a record?
Tap the record in History. You can change the times or tap Delete record. Removed records can be restored.
Family and account
Do I need an account?
No. In guest mode everything stays on this device. An account lets you share with your family, get notices and keep the history when you change phones. You can move guest records to an account later.
How do I invite someone?
In Family, tap Invite someone, enter their email and choose the role and the babies. Send the link through any messaging app. The invitation lasts 7 days, and the person must sign in with that same email.
I'm changing phones. Will I lose anything?
With an account, sign in on the new phone and your records come back. In guest mode, move your records to an account or export the history first.
Notices and the lock screen
Notices aren't arriving.
Check that you are signed in, that Get notices is on in Settings, Notices in the app, and that Ninava notifications are allowed in the iPhone Settings. Quiet hours and Focus modes also hold notices back.
The timer doesn't show on the lock screen.
In the iPhone Settings, open Ninava and make sure Live Activities is on. The timer shows while a nap, a night or a feed is in progress.
Does the person who logged also get the notice?
No. Family notices only go to the other people.
Your data
How do I export the history?
In Settings, tap Export data and choose the baby, the period and the format, CSV or JSON.
How do I delete my account?
In Settings, tap Delete my account. The full steps are in Delete account.
Talk to us
Tell us what happened, your phone model and, if you can, the app version. We reply to the same email. We will never ask for a sign-in code or password.
ola@ninava.app